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    Use LAPs to help prepare your students for the A*S*K certification exams. This package of 82 LAPs and PowerPoints includes those most relevant to the Concepts of Business Management exam. Since LAPs are based on the same industry validation research as the A*S*K exams, they make great review and study materials to help ensure that your students are prepared to earn their certification. Keep in mind, though, that LAP modules are NOT currently available to address every performance indicator covered on each A*S*K exam. Click here to learn more about A*S*K Institute.

    Each complete LAP module includes a student handout (with CopyIT! permission) as well as an instructor section featuring a comprehensive discussion guide, complete practice- (short-answer) and post-tests (multiple-choice) with descriptive keys, student activities, and more. Bring your discussions to life with the included PowerPoints featuring a broad range of graphics to help keep students interested.

    Titles included in this package (see individual catalog numbers for more information):

    • LAP-BL-003, Own It Your Way (Types of Business Ownership), ©21 (formerly LAP-BL-001)
    • LAP-CR-003, Accentuate the Positive (Nature of Customer Relations), ©20 (formerly LAP-CR-001)
    • LAP-CR-004, Set Your Mind to It (Customer Service Mindset), revised, ©20
    • LAP-CR-009, Making Mad Glad (Handling Difficult Customers), revised, ©20
    • LAP-CR-010, Righting Wrongs (Handling Customer Complaints), revised, ©21
    • LAP-CR-016, Know When to Hold ’Em (Nature of Customer Relationship Management), revised, ©21
    • *LAP-CR-017, Trust Is a Must (Ethics in Customer Relationship Management), revised, ©21
    • LAP-EC-011, It’s the Law (Supply and Demand), revised, ©19
    • LAP-EC-016, Regulate and Protect (Government and Business), revised, ©21
    • LAP-EC-018, Make the Most of It (Productivity), revised, ©19
    • LAP-EC-070, Business Connections (Business and Society), revised, ©21
    • LAP-EC-071, Strictly Business (Business Activities), ©19 (formerly LAP-EC-019)
    • LAP-EC-901, Are You Satisfied? (Economics and Economic Activities), ©22 (formerly LAP-EC-006)
    • LAP-EC-902, Get the Goods on Goods and Services (Economic Goods and Services), ©21 (formerly LAP-EC-010)
    • LAP-EC-903, Be Resourceful (Economic Resources), ©22 (formerly LAP-EC-014)
    • LAP-EC-904, Use It (Economic Utility), ©24 (formerly LAP-EC-013)
    • LAP-EC-906, When More Is Less (Functions of Prices), ©23 (formerly LAP-EC-012)
    • LAP-EC-907, Who’s the Boss? (Economic Systems), ©22 (formerly LAP-EC-017)
    • LAP-EC-909, People Power (The Private Enterprise System), ©24 (formerly LAP-EC-015)
    • LAP-EC-910, Risk Rewarded (Factors Affecting Profit), ©23 (formerly LAP-EC-002)
    • LAP-EC-911, Lose, Win, or Draw (Business Risk), ©24 (formerly LAP-EC-003)
    • LAP-EC-912, Ready, Set, Compete! (Competition), ©21 (formerly LAP-EC-008)
    • *LAP-EI-021, Make the Honor Role (Acting Responsibly), revised, ©21
    • *LAP-EI-036, Everyone’s Worthy (Treating Others With Dignity and Respect), revised, ©21
    • *LAP-EI-123, Rules To Live By (Nature of Ethics), revised, ©24
    • *LAP-EI-124, What’s the Situation (Reasons for Ethical Dilemmas), revised, ©24
    • *LAP-EI-125, Make the Right Choice (Recognizing and Responding to Ethical Dilemmas), revised, ©24
    • *LAP-EI-127, Fair or Foul? (Demonstrating Fairness), revised, ©21
    • *LAP-EI-128, Trust in Me (Building Trust in Relationships), revised, ©22
    • *LAP-EI-129, Can We Talk? (Fostering Open, Honest Communication), revised, ©22
    • *LAP-EI-137, Choose for the Future (Assessing the Long-Term Value and Impact of Actions on Others), revised, ©22
    • *LAP-EI-138, Sincerely Yours (Demonstrating Honesty and Integrity), revised, ©22
    • *LAP-EI-909, Lead the Way (Concept of Leadership), ©21 (formerly LAP-EI-016)
    • LAP-FI-085, Show Me the Money (Nature of Accounting), revised, ©23
    • LAP-FI-091, Count the Cash (Cash Flow Statements), revised, ©23
    • LAP-FI-093, The Right Balance (The Nature of Balance Sheets), ©21 (formerly LAP-FI-010)
    • LAP-FI-094, Watch Your Bottom Line (Income Statements), ©20 (formerly LAP-FI-004)
    • LAP-FI-106, Money Tracks (Nature of Budgets), revised, ©23
    • LAP-FI-354, Money Matters (Role of Finance), ©20 (formerly LAP-FI-007)
    • LAP-FI-579, By the Numbers (The Need for Financial Information), ©20 (formerly LAP-FI-009)
    • LAP-HR-410, People Pusher (Nature of Human Resources Management), ©21 (formerly LAP-HR-035)
    • *LAP-HR-411, Moral Mediators (Ethics in Human Resources Management), revised, ©21
    • LAP-KM-001, Know Go (The Nature of Knowledge Management), revised, ©19
    • *LAP-KM-002, Know What’s Right (Ethics in Knowledge Management), revised, ©22
    • LAP-MK-002, Work the Big Seven (Marketing Functions), ©23 (formerly LAP-MK-001)
    • LAP-MK-901, Have It Your Way (Nature of Marketing), ©22 (formerly LAP-MK-004)
    • LAP-NF-001, Record It (Business Records), revised, ©23
    • LAP-NF-003, TECH-tastic (Technology’s Impact on Business), ©23 (formerly LAP-NF-004)
    • LAP-NF-110, In the Know (Nature of Information Management), revised, ©22
    • LAP-OP-001, Chart Your Course (Developing a Project Plan), revised, ©23
    • *LAP-OP-003, Get What You Need (Identifying Project Resources), ©23 (formerly LAP-OP-531)
    • LAP-OP-015, Buy Right (Purchasing), ©21 (formerly LAP-OP-002)
    • LAP-OP-017, Can You Make It? (Nature of Production), revised, ©22
    • LAP-OP-024, Watch Your (Over) Head (Overhead/Operating Costs), ©22 (formerly LAP-OP-009)
    • LAP-OP-025, Buck Busters (Employee Role in Expense Control), revised, ©23
    • LAP-OP-158, Projected to Win (Nature of Project Management), revised, ©23
    • LAP-OP-163, Take Control (Quality-Control Measures), ©21 (formerly LAP-OP-008)
    • LAP-OP-189, Smooth Operations (Nature of Operations), revised, ©22
    • *LAP-OP-190, Above Board (Ethics in Operations), revised, ©21
    • LAP-OP-303, Top of the (Supply) Chain (Nature of Supply Chain Management), ©23
    • LAP-OP-443, Deliver the Goods (Concept of Supply Chains), ©23
    • *LAP-OP-519, Plan On It! (Planning Projects), revised, ©23
    • *LAP-OP-520, Check Your (Project) Pulse (Monitoring Projects and Taking Corrective Actions), revised, ©23
    • *LAP-OP-521, Making the Grade (Evaluating Project Success), revised, ©23
    • *LAP-OP-675, Projects With Principles (Ethics in Project Management), revised, ©22
    • *LAP-PD-017, Weigh Your Options (Decision-Making), revised, ©23
    • *LAP-PD-077, No Problem (Demonstrating Problem-Solving Skills), revised, ©21
    • *LAP-PD-126, Ideas in Action (Innovation Skills), revised, ©22
    • *LAP-PD-250, Do You Follow? (Adhering to Company Protocols and Policies), revised, ©22
    • LAP-PD-252, Don’t Cheat the Chain (Following Chain of Command), revised, ©23
    • LAP-PD-297, Career Opportunities in Business Management and Administration, ©19 (Exclusive to the MBA Learning Center, formerly LAP-PD-019)
    • *LAP-PD-918, Go for the Goal (Goal Setting), ©21 (formerly LAP-PD-016)
    • LAP-QM-001, Keep It Quality (Nature of Quality Management), revised, ©19
    • *LAP-QM-012, Quality Is the Best Policy (Ethics in Quality Management), ©23
    • *LAP-RM-041, Manage Risk the Right Way (Ethics in Risk Management), revised, ©22
    • LAP-SM-001, Manage This! (Concept of Management), ©21 (formerly LAP-SM-003)
    • LAP-SM-007, Plan Now, Succeed Later (Nature of Business Plans), revised, ©23
    • LAP-SM-064, Put It All Together (Managerial Organizing), revised, ©24
    • LAP-SM-065, Dream Team Maker (Staffing), ©21 (formerly LAP-SM-004)
    • LAP-SM-066, Take Action (Managerial Directing), revised, ©24
    • LAP-SM-075, Prepare for the Worst; Expect the Best (Nature of Risk Management), revised, ©23
    • LAP-SM-400, Measure Up! (Managerial Control), ©20

    *Free! We are indebted to the Daniels Fund for its support to bring these materials to you free of charge. This special pricing requires completion of a brief survey that will help us measure impact of these free materials.

    For online access to all current LAPs, plus additional material as it becomes available, see the MBA Learning Center. 300+ modules, including PowerPoints, at significantly lower cost.