Teamwork and good relationships with colleagues are both key to the productive operation of most organizations. Conflict is inevitable though, and all personnel should know how to deal with it appropriately. This program examines employee relations and workplace conflict, using interviews with experts to explore the nature of workplace disputes, the role of managers and the human resources department in handling them, and effective strategies for their resolution. The video is an ideal resource for anyone preparing for employment or studying workplace relations. A viewable/printable worksheet is available online. Click here for a preview clip.