Hospitality/Tourism

The fastest-growing segment of the dining industry is food trucks. This ABC New report takes a look at what it takes to start up and run one of these mobile dining establishments. Two guys in Columbus, Ohio, retrofit a used FedEx truck and head out on the road. With a lot of help from ECDI—including a 20,000-dollar loan—they discuss the lessons learned in the first six months of operation. Lesson one: it's hard work. Broadcast date: March 20, 2013. Click here for a preview clip. ...

The transient nature of the hospitality industry means that employees are often inexperienced, lacking awareness of the basic skills and good customer service techniques that add up to a smooth-running facility. This program uses input from training experts to define the role of the hospitality coach as well as the key factors for effective coaching in this industry. The video lists the main concepts that should be conveyed to staff, and how to determine if additional training is needed....

A vast number of trends and conditions shape the choices made by tourists, no matter where they hail from, and with the right analytical methods those factors can be turned into useful data. This program examines what many in the hospitality and tourism industry call the “global forces taxonomy,” which can be thought of as a hierarchy or a stratified array of factors affecting international tourism. Categories are organized into three layers: the outer layer (geographical, environmental, and...

In this program professionals from Australia’s SKYCITY Darwin share the secrets of successfully running an international five-star hotel. Viewers learn that good service starts at the point of first contact, with open body language, active engagement, and effective handling of complaints—and that giving employees both responsibility and praise leads to customer satisfaction. The video also visits the hotel’s kitchen to discover ways to meet customer expectations while keeping chefs and support...

In this easy-to-read guide, franchise expert Rick Grossmann and franchise attorney Michael J. Katz impart decades-worth of insight and advice on what it takes to make your franchise operation successful. Grossmann and Katz share expert tutorials, tricks of the trade, and access to sample franchise documents, checklists, and questionnaires designed to get you organized, support you through the process and get your new franchise off the ground. If you’re thinking of buying a franchise, you’ll...

It’s one of the world’s fastest-growing industries, but like any business, tourism is evolving. More and more travelers are looking for experiences that go beyond the typical cruise or hotel stay—and with the emergence of niche tourism comes an increasing need for anyone in the hospitality trade to understand how it is expanding and what forms of specialization are involved. This program explores a range of niche markets, including volunteer tourism, health and medical tourism, gastronomic...