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Customer Service Counts
Price: $199.00
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Kantola Productions Item #: DVD-13-014 -

Loyal, happy customers and clients are the foundation of your success. The best customer service is how they get that way!Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities.This video is the solution. Great for new hires or energizing your current team, it uses humor to show employees that being good at customer service (and taking pride in their work) is not only a job requirement but can be...

Customer Service Essentials DVD Series
Price: $299.85
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Films Media Group Item #: DVD-12-027 -

Whether it happens in person, by telephone, or online, good customer service is vital. In fact, it’s just as important as advertising or product quality in building a company’s reputation and it can decide, ultimately, whether or not that company will survive. This three-part series illustrates best practices for delivering effective customer service, focusing on what an individual employee can and should do to improve his or her attitudes and behavior toward the customer. Each episode...

Customer Service: The Telephone Connection Communications
Price: $199.00
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Kantola Productions Item #: DVD-13-015 -

Excellent telephone customer service doesn’t just happen. It requires dedication, skill—and enthusiasm.Your voice, responsiveness, and product knowledge are the only tools you have to convey the right impression and build customer loyalty over the telephone.Our comedic hosts have a lot of fun with this subject, but their underlying message is sincere: telephone customer service is an important job and it has to be done well. You don’t get a second chance once a customer hangs up—unless you...

Who Would You Promote?
Price: $99.00
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C.W. Publications Item #: DVD-18-007 -

Whenever possible, Industry Direct promotes from within. The human resource director has been assigned the task of filling the position of sales team leader. This person is responsible for the efficient operation of a sales team of 15 to 20 customer service representatives. She will be interviewing six candidates who are currently customer service reps on the sales team. Your students will watch each of the short interviews, evaluate the employees and decide who should be promoted to sales...